AI agents and computer vision for healthcare in Saudi ArabiaWaiting rooms move. Patient data stays put.
AI agents, vision and security work for hospitals and clinics, built around patient privacy.
Free first step. We reply within one business day. No commitment.
- 60 min
- workshop on one process
- 5
- terms fixed in writing before any pilot
Free first step · AI Agents
Agent Opportunity Workshop
- You give:
- A 60-minute session on one process
- You get:
- A written map of that process: which steps an agent can take, where a person must approve, which systems it connects to and how a pilot would be measured.
Scenarios
Where we start.
Hospitals and clinic groups in Riyadh, Jeddah and Dammam carry two pressures at once: more patients through the same front desk, and stricter duties over health data. TQN builds AI agents for hospitals and clinics that handle appointments in Arabic and English, applies computer vision to waiting areas and wards, and tests the portals and apps that hold patient records before release.
- 01AI Agents
Appointments handled at any hour
Patients book, reschedule and cancel in Arabic or English on WhatsApp, web chat or the call-centre line, and receive preparation instructions written by your clinical team. The agent writes directly to your appointment system, never gives medical advice, and passes clinical questions or anything unclear to staff.
- 02Vision AI
Waiting areas and fall alerts
Emergency and outpatient waiting areas report occupancy and wait time by zone, so charge nurses move staff before queues build. In the wards and corridors where you choose to enable it, fall detection sends an alert with the location to the nurse station. Processing stays on site and faces are blurred by default.
- 03Cybersecurity
Patient systems tested before attackers try
Patient portals, mobile apps, integration APIs and the networks behind them are penetration tested, with a vulnerability assessment of exposed assets and a readiness review against NCA ECC and PDPL. Findings are ranked by risk to patient data, with remediation guidance and a retest once fixes are in.
- 04Quality Engineering
Releases that keep patient journeys working
Every change to the patient app or portal is checked across booking, results, payment and Arabic RTL screens before it ships. Testing agents generate cases from your user stories, run them in parallel inside your CI/CD pipeline and repair them when screens change, self-hosted where test data must stay in your environment.
- 05ERP and PMO
Consumables and cost by department
Medical consumables, pharmacy stock and procurement run on one ERP, with cost visible by department and facility. Expiry dates, reorder points and purchase approvals work from the same records, so stock-outs and write-offs appear in the weekly review instead of on the ward.
Free first step. Fixed scope after. You decide at each stage.
In practice
Appointments handled at any hour
Patients book, reschedule and cancel in Arabic or English on WhatsApp, web chat or the call-centre line, and receive preparation instructions written by your clinical team.
- I need to move Sunday's dermatology appointment.
- AIFound it: Sunday 10:30. Tuesday 09:00 or 16:15 are free.
- 16:15. Can I get a refund for last week's cancelled visit too?
- Tool stepAppointments · rebooked Tue 16:15
- Needs approvalRefund request · sent to billing
- AIYou're booked for Tuesday 16:15. Billing will confirm the refund.
Regulations and national programmes
The rules that shape the work.
Ministry of Health
Licenses private health facilities and sets the rules under which they operate and serve patients. Any agent that answers patients is scoped to administrative tasks and content your clinicians have approved, with clinical questions routed to licensed staff.
Official sourceHealth Sector Transformation Program
A Vision 2030 realisation programme restructuring healthcare into integrated health clusters, with better access, quality and efficiency, prevention, digital health and private-sector participation among its aims.
Official sourcePersonal Data Protection Law (PDPL)
Treats health data as sensitive personal data, with stricter conditions on its processing and disclosure, under SDAIA's oversight. Our deployments keep patient data on your premises or in a Saudi data centre, designed to support PDPL and NCA requirements.
Official sourceNCA Essential Cybersecurity Controls (ECC)
Set minimum cybersecurity requirements for government entities and for private organisations that own, operate or host critical national infrastructure. Readiness reviews map your systems and gaps against the controls that apply to you.
Official source
Summaries for orientation only. Read the official source for the full requirement.
We map the requirement to your systems in the free first step.
Practices for this sector
The practices that fit.
- 04
AI Agents
Agents that answer, process and report in Arabic and English, inside your rules.
First step: Agent Opportunity Workshop
View practice - 01
Vision AI
Live counts, alerts and evidence from the cameras you already own.
First step: Show us one camera
View practice - 02
Cybersecurity
Find and fix the gaps an attacker could use, before an attacker or auditor does.
First step: Security Posture Review
View practice - 03
Quality Engineering
Tests that write, run and repair themselves, so every release ships on time.
First step: QA Readiness Review
View practice - 05
ERP and PMO
Cost, procurement and schedule in one view, so overruns show while you can act.
First step: Operations Fit Review
View practice
FAQ
Questions from this sector.
No. The agent handles administrative work: bookings, reminders, preparation instructions your clinicians have written, directions and billing questions. Anything clinical is handed to staff, and you approve the agent's scope before launch.
No. Agents, models and data are hosted on your premises or in a Saudi data centre, with access logged. The setup is designed to support PDPL and NCA requirements, and your data protection officer reviews it during the pilot.
Yes, through the APIs or integration layer your hospital information system and appointment system expose. The Agent Opportunity Workshop maps exactly which systems the process touches and what access is needed.
We work only with cameras you already operate, in areas your policy allows. Faces are blurred by default, fall alerts are switched on per area, and there is no face matching.
Very little. We need a clinical lead to approve scripts and escalation rules, an operations contact during the pilot, and IT access to the systems in scope. Front-line staff only see the hand-offs.
You get a report against the agreed targets, such as share of requests completed without a hand-off and accuracy of bookings. If they are met, we expand to further clinics or channels under a support agreement that covers monitoring and evaluation in production.
Insights
Related insights
Start here
Start with one problem. We will show you the result.
Tell us the problem in one line. We reply within one business day with the free first step that fits it.
Already have systems? We start from the cameras, applications and systems you run today.
Need proof first? The first step is free, and pilot targets are agreed in writing before work starts.
Concerned about data? Data stays in the Kingdom, on your premises or in a Saudi data centre, agreed in writing during the assessment.
Is Arabic a must? We work, report and deliver in Arabic and English.