AI agents development in Saudi ArabiaWork that runs itself, under your rules.
Custom AI agents in Arabic and English, connected to your systems.
Free first step. We reply within one business day. No commitment.
- 60 min
- workshop on one process
- 5
- terms fixed in writing before any pilot
Free first step
Agent Opportunity Workshop
- You give:
- A 60-minute session on one process
- You get:
- A written map of that process: which steps an agent can take, where a person must approve, which systems it connects to and how a pilot would be measured.
The problem
TQN specialises in AI agents development in Saudi Arabia for organisations that want work done, not a chatbot demo. We build custom agents for customer service, internal operations, document processing, sales support and reporting. They work in Arabic and English, act inside your systems, stop for human approval where an action carries risk, and are monitored and evaluated in production.
- 01
Skilled staff spend hours moving data between systems and answering the same questions.
- 02
Customers wait in a queue for answers that already sit in your systems.
- 03
Chatbots talk but cannot act, and nobody can audit what they said.
What TQN delivers
Arabic AI agents that act inside your systems
- 01
Customer service that resolves
Agents answer in Arabic and English on your channels, look up orders, bookings and accounts, and close the request. Complex cases pass to a person with the full context attached.
- 02
Internal requests, handled end to end
HR, IT and procurement requests checked against policy, routed and completed in the right system, with every step logged.
- 03
Documents read and processed
Invoices, contracts, claims and forms in Arabic or English are read, checked against your rules and entered into your systems. Exceptions are flagged for review, never guessed.
- 04
Sales support
Agents qualify enquiries, prepare quotes from your price lists and update the CRM, so your sales team spends its time on conversations that close.
- 05
Reporting on request
Ask in plain Arabic or English and get the answer from your data, with the source query shown. Scheduled reports are written and sent without anyone compiling them.
- 06
Connected to your systems
Agents work through your ERP, CRM, ticketing and databases over secure APIs, with permissions no wider than the task requires.
- 07
Human approval where it matters
Refunds, payments, record changes and customer messages above thresholds you set wait for a named approver. The agent prepares; your people decide.
- 08
Monitored and evaluated in production
Every conversation and action is logged. Answers are scored against test sets and live samples, so quality is measured every cycle, not assumed.
Free first step. Fixed scope after. You decide at each stage.
How it works
From one workshop to an enterprise AI assistant in production
- 1
Workshop
One process, one hour. We map the steps, the systems involved and the points where a person must approve.
- 2
Pilot
A fixed-scope agent on that process, connected to a test or limited live environment and measured against targets agreed in writing, such as resolution rate and escalation accuracy.
- 3
Approve and deploy
Your team signs off the approval rules, permissions and test results. The agent goes live on the agreed channels with a human fallback in place.
- 4
Monitor and evaluate
Conversations, system actions and approvals are logged and reviewed. Quality is scored on live samples every cycle, with alerts when it drifts.
- 5
Extend
The next process joins under the same controls. Logging, approvals and evaluation carry over.
- My order arrived damaged. Can I get a refund?
- AISorry about that. Please share the order number and a photo of the damage.
- Order 48213. Photo attached.
- Tool stepOrder lookup · #48213 · Delivered · SAR 1,200
- Needs approvalRefund SAR 1,200 · above agent limit · approved by supervisor
- AIYour refund is approved. A confirmation is on its way by SMS.
Before you ask
Five answers before the first call.
- 01What do I get?
- A working agent on one of your processes, in Arabic and English, connected to your systems, with approval rules, a full audit log and a quality dashboard.
- 02How fast?
- We measure speed as time from a request arriving to its resolution, and the share of requests completed without a person. The workshop comes first, then a fixed-scope pilot on one process, then production and further processes. The pilot's length is agreed in the scope document before work starts.
- 03What does it need from me?
- A process owner who knows the exceptions, access to the relevant systems through APIs or a test environment, sample requests or documents, and named approvers for the actions that carry risk.
- 04Where does my data go?
- Inside the Kingdom, in the environment you choose: your data centre, a private cloud or a Saudi-hosted environment. Conversations, documents and logs stay there, and your data is not used to train models for anyone else.
- 05What does it cost to start?
- The Agent Opportunity Workshop is free. The pilot is fixed scope and priced before it starts.
Still have a question? Add it to your request. We reply within one business day.
Use cases by industry
Customer service automation and more, sector by sector
- Healthcare
Patient bookings and enquiries
Arabic and English agents book, move and confirm appointments, answer coverage questions and hand clinical questions to staff.
View industry - Banking and financial services
Claims and account requests
Documents read, checked against policy and prepared for decision. Payouts and account changes wait for an approver.
View industry - Retail and malls
Orders, returns and tenant requests
Order status, returns and exchanges handled over messaging and web chat, with refunds above a set value routed for approval.
View industry - Government and smart cities
Citizen service requests
Requests received in Arabic, classified, checked for completeness and routed to the right department, with status updates sent back automatically.
View industry - Construction and giga-projects
Site reports and document control
Daily reports, RFIs and submittals read, summarised and logged against the right package, so the PMO sees issues the same day.
View industry
Industries we serve
Assessment and pilot
What the free assessment covers. What the pilot report contains.
The free assessment covers: Agent Opportunity Workshop
- The process step by step, as it runs today
- Which steps an agent can take, and which stay with people
- Where human approval is required, and by whom
- The systems and data the agent needs, and how to connect them
- Pilot measures, such as resolution rate and handling time
- Risks, controls and data residency requirements
The pilot report contains
- Requests handled, resolved and escalated, against agreed targets
- Answer quality scored on test sets and live samples
- Every approval requested, granted or declined
- Errors found, their cause and the fix applied
- Arabic and English results, reported separately
- A production plan with its controls and running model
Data, privacy and compliance
Your data stays where you decide.
- Hosted inside the Kingdom, in the environment you choose.
- Human approval steps for refunds, payments, record changes and any action that carries risk.
- Every message, system action and approval is logged and kept on your retention schedule.
- Evaluation continues in production, with alerts when answer quality drifts.
- Designed to support PDPL and NCA requirements, with personal data masked in logs where required.
FAQ
Questions buyers ask us.
Yes, through APIs or the integration layer you already run. The agent gets a service account with only the permissions its task needs. Where no API exists, we scope the integration in the workshop.
Inside the Kingdom, in the environment you choose. Logs, documents and conversation history stay there, and personal data can be masked before it is stored.
Live use starts once the pilot meets its targets and your team signs off the approval rules. The pilot length is fixed in the scope document. We do not put a date on a process we have not seen.
A process owner for the workshop and weekly reviews during the pilot, an IT contact for access, and approvers for the actions you choose to gate. The agent takes work off the team; it does not add a project to their week.
You review the report. If the targets were met, the agent moves to production with monitoring in place and the next process is scoped. If not, the report shows why, and you decide whether to adjust or stop.
A fixed-scope pilot agreement, then a managed service: TQN monitors, evaluates and updates the agent, adjusts it when your processes or systems change, and reports on quality at an agreed cadence.
Other practices
Five practices, built to run in production in Riyadh.
- 01
Vision AI
Live counts, alerts and evidence from the cameras you already own.
View practice - 02
Cybersecurity
Find and fix the gaps an attacker could use, before an attacker or auditor does.
View practice - 03
Quality Engineering
Tests that write, run and repair themselves, so every release ships on time.
View practice - 05
ERP and PMO
Cost, procurement and schedule in one view, so overruns show while you can act.
View practice
Start here
Start with one problem. We will show you the result.
Tell us the problem in one line. We reply within one business day with the free first step that fits it.
Already have systems? Agents connect through your APIs or integration layer, with only the permissions each task needs.
Need proof first? The first step is free, and pilot targets are agreed in writing before work starts.
Concerned about data? Inside the Kingdom, in an environment agreed in the assessment against your data classification. Your data does not train models for anyone else.
Is Arabic a must? We work, report and deliver in Arabic and English.